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The phrase “Dunkirk Spirit” has a meaning to almost every British citizen. It stands for people pulling together to get through a very difficult time and represents solidarity of the British [...]

If you had told people 25 years ago, they wouldn’t need to carry cash in the future, they might have freaked out. 15 years ago, if you told them they didn’t need their fax machine, would that [...]

We’ve all been told to “ask and you shall receive.” The power of asking is that it enables others to understand your wants, needs, and desires so they can act accordingly. Because of this amazing [...]

What comes to mind when you think of performance management? Many people think about annual appraisals, executed through an online portal. It’s frequently a tedious task to take all the feedback [...]

You may have heard that some people can light up any room that they walk into or have a style that can charm and build rapport with anyone they meet. Sometimes this quality is referred to as the [...]

Most employees are promoted to management when they have shown great competency as an individual contributor. They know their stuff, they are go-to people for answers and solutions, and as a [...]

Recently, one of my clients was discussing an ongoing issue he had been working on. During the conversation, the client mentioned that this was “the 147th time” we had talked about [...]

Leadership is not a position; it is a role. People at all levels can become leaders who make an impact in their organization. You can make an impact by having an influence on others, regardless [...]

Meg Wheatley, a prominent thought leader and author, tells a story about attending the retirement celebration of an Army General. When she asked him about his future plans, the General said he [...]

High performing employees often share some common characteristics. They typically have a high need to serve, to help others, and get things done. They are responsive, they act when asked, and [...]